Support

Frequently Asked Questions

What Makes the Plush Mattress Different?

The Plush mattress stands out due to its innovative TenetLABS-engineered materials, which provide superior comfort and support. It features a unique combination of memory and adaptive foam together with proprietary springs, offering optimal pressure relief and spinal alignment. The mattress also incorporates cooling technology and complies to US flammability standards, making it a top choice for discerning sleepers.

What is the Firmness Level of the Plush Mattress?

The Plush mattress is available in three firmness levels: soft, medium and firm. Each level is designed to provide optimal support while catering to different comfort preferences. The medium option is our most popular, offering a balance of comfort and support suitable for most sleepers.

What is the Trial Period and Warranty for the Plush Mattress?

We offer a 120-night risk-free trial. If you're not satisfied, you can return the mattress for a full refund. The mattress comes with a 10-year limited warranty that covers defects in materials and workmanship, including sagging beyond 1 inch. For full warranty terms, please visit our website.

How Long Will My Plush Mattress Last?

With proper care and maintenance, your Plush mattress is designed to last 8-10 years. The high-quality materials and construction ensure durability and long-lasting comfort. Regular rotation and proper support can help extend the life of your mattress.

Is the Plush Mattress Suitable for All Sleeping Positions?

Yes, the Plush mattress is designed to accommodate all sleeping positions. Its adaptive foam layers provide excellent pressure relief for side sleepers, while maintaining proper spinal alignment for back and stomach sleepers. The multiple firmness options allow you to choose the best fit for your preferred sleeping position and firmness preference.

How Does the Plush Mattress Keep You Cool?

The Plush mattress features advanced cooling technology, including a breathable cover and high porosity memory foam. These elements work together to dissipate heat and promote air circulation, ensuring a cool and comfortable sleep environment throughout the night.

How is the Plush Mattress Delivered and Set Up?

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Is the Plush Mattress Compatible with My Bed Frame?

The Plush mattress is compatible with most standard bed frames, including platform beds, slatted bases, box springs, and adjustable bases. For optimal performance, we recommend using a sturdy foundation with slats no more than 3 inches apart.

How Do I Clean and Maintain My Plush Mattress?

To clean your Plush mattress, spot clean any stains with a mild detergent and water solution. The mattress cover is not removable, so we recommend using a mattress protector to prevent spills and stains. Regularly vacuum the surface to remove dust and debris, and rotate the mattress every 3-6 months to ensure ever wear.

Will the Plush Mattress Sag Over Time?

The Plush mattress is designed to resist sagging, thanks to our TenetLABS-engineered materials and high-density foam layers. Our 10-year warranty covers sagging beyond 1 inch, ensuring your mattress remains supportive throughout its lifespan. Regular rotation can help prevent premature sagging.

How Does the Plush Mattress Handle Motion Transfer?

The Plush mattress excels at minimizing motion transfer, thanks to its combination of proprietary individually pocketed springs and foam that absorb and isolate movement. This makes it an excellent choice for couples or light sleepers who are easily disturbed by their partner's movements during the night.

Is the Plush Mattress Suitable for Heavier Sleepers?

Yes, the Plush mattress is designed to support a wide range of body types, including heavier sleepers. The high-density foam base provides excellent support, while the comfort layers offer proper contouring. We recommend the firm option for sleepers over 230 pounds to ensure optimal support and durability.

What Should I Do if My Plush Mattress Feels Too Firm or Too Soft?

If your Plush mattress feels too firm or soft, give yourself at least 30 days to adjust to the new sleep surface. If you are still uncomfortable after this period, consider using a mattress topper to adjust the feel. Remember, you have a 120-night trial period to ensure you are completely satisfied with your purchase.

How Does the Plush Mattress Compare to Traditional Spring Mattresses?

The Plush mattress offers several advantages over traditional spring mattresses. It provides better pressure relief, reduced motion transfer, and improved durability. The foam construction also eliminates the potential for squeaking or sagging springs, ensuring a quieter and more consistent sleep surface over time.

What is the Return Process for the Plush Mattress?

If you decide to return your Plush mattress within the 120-night trial period, contact our customer support team. We will arrange a free pickup and provide a full refund, provided the mattress is in good condition. Note that the trial period starts from the delivery date.

Does the Plush Mattress Come in Different Sizes?

Yes, the Plush mattress is available in four standard sizes: Twin (38\" x 75\"), Full (54\" x 75\"), Queen (60\" x 80\"), and King (76\" x 80\"). These options cater to various room sizes and sleep preferences.

Can I Use a Mattress Topper with the Plush Mattress?

Yes, you can use a mattress topper with your Plush mattress if you wish to adjust the feel or add an extra layer of comfort. However, our mattress is designed to provide optimal comfort and support on its own, so a topper may not be necessary for most sleepers.

How Long Does It Take for the Plush Mattress to Expand After Unboxing?

The Plush mattress will begin expanding immediately after unboxing. It typically reaches its full size within 72 hours. However, you can sleep on it right away if needed.

Can I Sleep on My Plush Mattress Right Away?

Yes, you can sleep on your Plush mattress immediately after unboxing. While it may take 72 hours to fully expand, it is safe and comfortable to use right away.

Can I Track My Plush Mattress Order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your delivery on our website or through the shipping carrier's website.

We hope this comprehensive FAQ section helps you find all the answers you need about the Plush mattress. If you have any further questions, don't hesitate to reach out to our customer support team—we're here to help you get the best sleep possible!